Citroen C5 oil spill accidents urgently need to be introduced "Three Guarantees"

As the "three-year call for cars is hard to come out," the auto companies have used the unspoken rules of the industry to infringe upon the interests of consumers when handling consumer complaints. Citroen C5 from the imported car to the domestic car, have experienced quality complaints of oil spills, but due to the lack of relevant laws and regulations, owners want to defend their rights but it is difficult.

"In the detection and evaluation of automotive quality problems, auto dealers are still in the preferred position. Because dealers have the maintenance, testing and other methods and capabilities, if the individual consumer bears the burden of proof and identification of auto quality issues, it is clear that the cost It is expensive and difficult.” On the 27th, Fan Tianshun, the head of the User Work Department of the China Quality Association, told reporters that in his opinion, the difficulty of vehicle rights protection is precisely the industry consensus that has emerged.

Depending on the owner's ability to communicate before compensation, consumers have complained to the car complaints network about the Dongfeng Citroen C5 transmission leakage. According to the Auto Complaint Network, the consumer had paid for the full purchase of the Dongfeng Citroen C5 premium car on March 31, 2010, and lifted the car on April 10. Driving more than 2,000 kilometers to the Tianjin Hexing Pioneering Airport 4S shop, a small overhaul, found that the engine oil leakage, 4S shop said after the crankshaft oil seal leak, then remove the engine replacement, the replacement process found that a certain assembly also leaking oil, need to Citroen headquarter fixed parts, 2 weeks after the accessories to store notice replacement, the engine was dismantled for the second time. After the vehicle was driven to more than 7,200 km, the first oil was replaced at the 4S shop, but it was found that the engine was still leaking oil. The 4S shop dismantled the engine for the third time, and the disassembly degree was larger than before. The oil seal was replaced and the engine was sealed again. After disassembling the engine for the third time, the consumer noticed a significant increase in engine noise after the third disassembly and the fuel consumption increased from 8.8 liters per 100 kilometers to 9.0 liters per 100 kilometers. It is learnt that the Dongfeng Peugeot Citroen dealer ultimately provided a "satisfactory solution" to the consumer's quality complaint. Such a plan may involve withdrawing and replacing the powertrain.

Another case offered by Auto Complaint Network came from a consumer in Wuhan. The consumer complained in a complaint on the Internet that the gearbox had been seeping oil since the first six months of the car purchase. The 4S shop had changed the oil seal of the gearbox at that time, but the leakage point has never been found. For this reason, the consumer's car was put in the 4S shop nearly 40 days before and after. According to the Auto Complaint Network, the consumer later changed the gearbox coupler to the 4S shop. Now that the vehicle is in the observation period, as far as the oil is still leaking, it can only be determined after the vehicle has reached a certain number of kilometers.

"For the owner's quality complaints, the most common method used by manufacturers is repairs and losses, rather than changing cars." The sales director of a European brand 4S store told reporters that "even if it is signed with the consumer, the "disclosure agreement" is also distributed. If the business is signed, there will be no manufacturer's name, to which extent it will be paid, and it will be divided into several types of ABCD solutions. This is mainly determined by the ability of the consumers to communicate."

Urgently, the "Three Guarantees" of the automobile introduced "2011 new C5 models, and there was a case of transmission oil leakage. In addition, part of the C5 of the 2010 model was also included in the case of oil leakage from the gearbox." Peugeot Citroen's professional maintenance personnel told reporters. The 2011 new C5 was launched at the end of last year, and the Aisin transmission was assembled.

"The high temperature of the automatic transmission can easily cause the aging of the seal ring," said the analyst. "The solution provided by Shenlong Company included replacement of the hydraulic control box cover, screws and seal ring, and replacement of three barrels of transmission oil. These are free payment plans, which can be changed for free after the 4S shop has detected the vehicle. The company will then settle the issue directly with the dealer."

In response, Zhang Honghan, manager of Dongfeng Peugeot Citroen's public relations department, told reporters, "There are many technical solutions between manufacturers and distributors, and there will certainly be technical solutions for a specific maintenance problem."

"The new C5 transmission leaks oil. This is not a batch issue. It still needs a survey to answer." Zhang Honghan said, "The new C5 is an important Dongfeng Citroen model. For any quality problem of this car, we There is a whole set of quick response mechanisms. At the moment there is no information on the leakage of the new C5 gearbox from the channel terminals."

Although Dongfeng Citroen claimed that it has not received complaints from intensive C5 owners, C5 owners are still very concerned about this issue. According to the “Three Guarantees” policy opinion of the automobile, during the “Three Guarantees” validity period of the vehicle, if the vehicle is repaired twice due to a serious safety performance failure, it cannot be eliminated, and the serious safety performance failure has not been eliminated, or the same After the replacement of the main parts and components, there are still hidden dangers, and consumers may also request to return the products.

Under the above circumstances, the seller shall return the goods for free to consumers, and issue a replacement vehicle certificate within 15 working days after the consumer requests them, and the consumers shall apply for vehicle purchase tax rebates in accordance with relevant regulations. If a consumer requests a return after 30 days of buying a car, he or she should pay the dealer a reasonable use of compensation for the use of the car. The Opinions also pointed out that if a consumer has accumulated repair time exceeding 35 days due to product quality problems, or if the same quality problem has been repaired more than 5 times in total, the consumer may request the seller to replace the same brand vehicle with the same model.