Car "three guarantees" policy introduced during the year

The provisions for the repair, replacement, and return of automotive products that have been delayed for six years (hereinafter referred to as the "car three packs" policy) are expected to be introduced during the year. Xie Penghong, Director of Products Division III of China Quality Certification Center, which participated in the drafting of the “Three Guarantees” policy for automobiles, disclosed the news to the media.

The China Economic Times reporter was informed exclusively that in January this year, domestic automobile manufacturers received the draft of the “Three Guarantees” policy issued by the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ). The formal introduction of this policy has been in full swing. According to sources, this year's national "two sessions" general will carry out relevant discussions on the "three guarantees" policy of the automobile and may be formally introduced in August this year.

Wu Gaohan, former deputy secretary-general of the China Consumers Association and senior consumer protection rights expert, said in an interview with a reporter from the China Economic Times that the forthcoming introduction of the “Three Guarantees” regulation of automobiles is undoubtedly a good thing for the healthy development of the Chinese auto industry. To tilt toward a certain stakeholder, we should achieve a win-win situation for consumers and auto manufacturers.

In an interview with a reporter from the China Economic Times, related persons of the automobile production enterprises generally welcomed the introduction of the “Three Guarantees” policy, and stated that they will make targeted adjustments to the product after-sales service system in accordance with the policy.

Analysts believe that in the current increasingly fierce competition in the domestic auto market, through the relevant legal provisions to regulate market competition will significantly ease the contradiction between the buyers and sellers.

Government: Automobile "Three Guarantees" Policy or May Issued in August

Due to the special nature of automotive products, the “Three Guarantees” policy, which is generally implemented in the fields of household appliances, IT, and clothing, has not been able to successfully graft into the automotive industry.

The China Economic Times reporter learned that as early as December 30, 2004, the AQSIQ announced the “Responsibility Regulations for the Repair, Replacement, and Return of Household Automotive Products (Draft)”, which has been delayed for six years. Although each year during the "3·15" period, the media and the public will repeatedly refer to and pay attention to the "three guarantees" policy of the autos, but they are always in an embarrassing state of "small thunder and heavy rain."

Xie Penghong, Director of Product Quality Division of China Quality Certification Center, revealed to the media that news about the introduction of the “Three Guarantees” provision of the car within this year has revived the media’s attention to this issue.

Xie Penghong said that the automobile "Three Guarantees" policy has entered a stage of in-depth discussion and set out to formulate rules and regulations for operation, and it is expected to be introduced in the first half of this year.

The China Economic Times reporter called the China Quality Certification Center on February 15 to verify the accuracy and relevant details of the news, but did not get a clear answer.

A source close to the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) told reporters in an interview with the China Economic Times that at present, domestic automobile manufacturers have received the “Three Guarantees” stipulations for the auto issue issued by the General Administration of Quality Supervision, Inspection and Quarantine, and will As the topic discussed at the "two sessions" this year, the formal introduction time is not Xie Penghong's disclosure in the first half of this year, and it is likely to be August this year.

However, there are still people in the industry who are cautiously optimistic about the smooth introduction of the "Three Guarantees" policy. Industry experts pointed out that since automotive products do not have only a few hundred components, like ordinary household electrical appliances, while automobiles have tens of thousands of components, and often come from many different suppliers, the implementation of “three guarantees” will be implemented by auto manufacturers. High demands are made. Although this provision will effectively protect the interests of consumers, it still requires a process.

Experts: It is expected to further regulate market competition

In 2010, the Chinese auto market produced 18 million pairs of super supercars, which not only continued to rank first in the world, but also marked the Chinese auto industry is moving into the 2.0 era, but such issues as product quality, consumer complaints could not be solved promptly, and recalled. Problems such as the imperfect system and the delay in the introduction of the “Three Guarantees” policy have become bottlenecks that hinder the healthy development of the Chinese auto industry.

The "carrying three bags" policy is the same as the recall system. It is actually a measure to protect the rights and interests of consumers. However, there is no concept of automobile "three guarantees" in the world. Chen Jianguo, deputy director of the Industrial Policy Coordination Department of the National Development and Reform Commission, accepted the plan. When interviewed by the China Economic Times, the reporter believes that the “Three Guarantees” policy for automobiles is the same as the “Automobile Brand Sales Management Measures.” Both are to help consumers find the rights of manufacturers directly when their interests are damaged, so as to effectively protect the interests of consumers.

The reason why the “carrying three guarantees” policy has not been introduced has been due to disagreements among stakeholders. For example, companies think that automotive products can be repaired but cannot be returned, while consumers think returning and repairing are all normal to consumers. Rights," Wu Gaohan said in an interview with a reporter from the China Economic Times that the automobile “Three Guarantees” policy can be introduced in a timely manner. It can positively promote the healthy development of the Chinese automobile industry, allowing consumers to buy it with confidence, comfort, and use. Comfortable.

"However, the automobile "Three Guarantees" policy should take into consideration the interests of all parties. It should protect consumer rights and interests and properly protect the development needs of enterprises. It must not be tilted to any one side to achieve a win-win situation," said Wu Gaohan.

Gu Huanyu, a senior brand expert, believes that the automobile “three guarantees” policy is also a good thing for companies. "Before consumers had problems, they would like to be returned directly and put pressure on them through various channels. This has added a lot of trouble to enterprises. If there are clear legal provisions, instead of allowing enterprises to respond to consumer complaints in a targeted manner and eliminate conflicts as soon as possible, Gu Huanyu said, "The more companies first respect the regulations, the better they will benefit the company. Now the fierce competition in the auto market requires legal regulations to regulate."

"I personally think that the automobile 'Three Guarantees' policy will certainly play a positive role in promoting the after-sales service of automobiles. On the one hand, it will crack down on illegal operators or operators with poor quality and high prices, and on the other hand, it will protect the legitimate rights and interests of consumers. There is sufficient protection, and at the same time it has an educational role for all stakeholders in the society,” said Wu Gaohan.

Car prices: targeted strategic adjustments

For consumers, the expectation of the "Three Guarantees" policy for automobiles is self-evident, and for automobile manufacturers, this policy undoubtedly puts forward higher requirements for the company's after-sales service system. When interviewed by reporters from the China Economic Times, stakeholders in automobile companies generally believed that any regulations stipulated by the state must be complied with. If the automobile “Three Guarantees” policy is issued, the only thing the company needs to do is to further improve the after-sales service system, according to relevant regulations. Provide more perfect services to consumers.

"After receiving the draft of the AQSIQ's policy on the automobile 'Three Guarantees' policy, Guangzhou Automobile Honda has provided timely feedback on its own business situation and welcomed the introduction of this policy," Guangqi Honda Daily News In an interview with the China Economic Times, Guangguang said that the automobile “Three Guarantees” policy is a good thing for improving product quality and promoting healthy competition among enterprises.

Yang Xueliang, director of public relations at Geely Group, told the China Economic Times reporter that the media’s coverage of the upcoming “Three Guarantees” policy of the automobile has also aroused the attention of Geely. Although there is currently no understanding of the specific policy content, Geely Group will definitely respond to the policy requirements. The product after-sales service strategy is adjusted accordingly.

“The company’s after-sales service department may have received relevant notice. For the independent brands, ensuring the quality of automotive products is a top priority, and the improvement of the after-sales service system is equally important. We also support the introduction of the automobile “Three Guarantees” policy,” said BYD Public Relations. Manager Yang Zhao told the China Economic Times reporter.